Shipping policy

Currently, we deliver to most European countries; please assess at checkout; if you wish for a delivery to a country not listed, please contact us.

Shipping Method :

In Stock, Inventory orders are usually shipped within 3-7 days. (Monday – Friday) using UPS, FedEx, and DHL.

Handling time: 1-2 days (MONDAY - FRIDAY)
Transit time: 3-7 days (MONDAY - FRIDAY)

Manufacturer to order

All lead times are written on the product page, and option requirements, custom or manufactured-to-order items are usually fabricated, shipped etc., in 10 - 14 weeks to our warehouse and then dispatched to you as above. 

Shipping rates are:

The shipping cost is based on your order. You can check your shipping cost on the checkout page. 

Shipping time is estimated and commences from the date of shipping rather than the date of order and can take longer than the expected date due to invalid addresses, customs clearance procedures, or other causes.

Shipping Status :
As soon as your order ships, you'll receive a shipping confirmation email that includes your tracking number. If you don't receive a shipping confirmation email right away, don't worry! We know the delivery date or date range provided at checkout, and we'll be sure to deliver the items within that timeframe.

Order changes :
Once your order has been placed, please let us know of any modification as soon as possible; change or cancellation on custom items after 72 hours are chargeable at 20%. We will go through any custom order in detail first that will be signed off.

Item not received :
Please contact us directly with your tracking number or search online via the freight companies website.

Customer Support Monday - Friday 08.00 - 17.00 GMT London. Saturday 08.00 - 13.00

• Phone: +44 (0) 2045863800
• Mail: hush@soundboxstore.com
• Head Office / Showroom: 1st Floor, 10 Penn Rd, Beaconsfield, Berkshire HP9 2LH, United Kingdom.
• Showroom / Warehouse  Cami Vereda Sur 46 Beniparrell Valencia Spain, 46469.