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Product guideThe Supplier offers a 30-day returns period for all of the Goods. If the Buyer is not happy with any Goods they can return the goods for any reason.
Where the Buyer wants to take advantage of the 30-day returns policy then the Buyer must contact the Supplier by email at hush@soundboxacousticstore.com within 30 days of the date it was delivered.
The Buyer has the right to make their own arrangements to return the product back to our Warehouse to avoid deduction of refund.
The Buyer, at the Buyer’s expense, must return the goods within 30 days of the Buyer’s notification to the Supplier.
Goods must be returned in the original packaging with adequate insurance during the return journey and must be in the same condition as when they were dispatched by the Supplier.
The Supplier expects the Goods to be returned in good condition. Within 30 days of their return to the Supplier, the Supplier will make an inspection as to the condition of the Goods.
If the condition is acceptable then the Supplier must make arrangements to refund the Buyer within 30 days of the date of the Supplier’s inspection. Refunds will be made using the same method of payment that the Buyer used when purchasing the Goods.
If the condition is unacceptable then the Supplier reserves the right to deduct a 15% restocking fee to cover charges for repackaging and repair.
Where the Buyer is returning any Goods from Norway or Switzerland, the Supplier will not refund any duty fees paid at customs for initial receipt of the goods.
How much do returns cost?
If you need to return an item because it’s faulty, or because of something we’ve done wrong, we won’t charge you for the return/collection. But if you’re returning an item because you’ve changed your mind, you’ll need to pay the cost noted below. If you return your whole order, we’ll give you a full refund, including what you paid for delivery, minus the returns or collection fee.If you only return some of your orders, we’ll refund for those items and their delivery, minus the returns or collection fee. If customs fees have been paid by you we will not refund these if you are returning an item due to a change of mind and we will not cover any return customs charges.
| Product Cost *Ex Delivery | Return Rate UK | Return Rate Europe |
|---|---|---|
| Phone Booth | £200 | £300 |
| Medium Zoom Room | £400 | £500 |
| Large Zoom Room / Meeting Room | £450 | £550 |
| Extra Large | £650 | £750 |
How can customers return your products?
• By mail
How will customers get the return label?
• For defective products: Download/print
• For customer remorse: Customer responsibility
What is the restocking fee?
• No restocking fee
The product conditions that we allow for returns:
• New
WHICH CIRCUMSTANCES WE OFFER RETURND & REFUND:
WRONG PRODUCT:
If you discover your order is flawed please contact us Mail:
With photos of the wrong product we will providing a return shipping label. Once it is tracking we will ship a replacement a product immediately.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping
To return your product, you should mail your product to 1103 Kingsbury Avenue, Birmingham, Alabama 35213, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.